Prayer and Qibla
Prayer time calculation differences, Qibla direction, compass behaviour, location settings, and prayer reminders.
Support for RUKN app questions, prayer times, Qibla, privacy, permissions, reminders, and content concerns.
Support for RUKN app issues and content review
When to use Support
When to use Support
Use Support when something in RUKN is not working as expected, appears inaccurate, or needs a closer look. This includes prayer times, Qibla direction, reminders, privacy or permission questions, iCloud sync, app behaviour, and content corrections.
For general messages, use Contact. For privacy details, see the Privacy Policy. For source and attribution questions, see Licenses and attribution.
What we can help with
Support covers issues that affect daily app use.
App behaviour
Crashes, loading issues, broken screens, accessibility problems, notification failures, iCloud sync, or local data concerns.
Content concerns
Quran, duas, Hadith, translations, calendar dates, reference content, or items that appear incomplete or incorrect.
Privacy and permissions
Questions about location, notifications, iCloud sync, local data, or privacy-related requests.
Before reporting
Before reporting
A few quick checks can help narrow down the issue. They are helpful, not a barrier to asking for support.
- Update RUKN to the latest available version.
- Restart the app and check whether the issue continues.
- Check location permission for prayer times or Qibla issues.
- Check notification permission if reminders are not appearing.
- Note the exact screen or action involved.
Helpful details
Details that help us investigate
A clear report helps us understand the issue faster. Include what you can.
- what you expected to happen
- what happened instead
- the screen or feature involved
- device model and operating system version
- RUKN app version, if available
- your city or general location for prayer times or Qibla issues
- selected prayer calculation settings, if relevant
- whether location, notification, or iCloud permissions are enabled
- a screenshot, only if it helps explain the issue
Support questions
Common issues before you write.
What should I do if prayer times look wrong?
Check your calculation method, location access, time zone, and device date settings. Prayer times can differ from local mosque or community timetables because methods and regional conventions vary. If it still looks wrong, send your city, selected settings, and the prayer time that seems incorrect.
What should I do if the Qibla direction seems incorrect?
Make sure location access is enabled, move away from magnetic interference, and recalibrate your device if needed. If the issue continues, include your city, device model, and what the compass is showing.
What should I do if reminders are not appearing?
Check that notifications are enabled for RUKN in your device settings and that the reminder is enabled inside the app. Focus modes, battery settings, and notification schedules may also affect reminders.
How do I report incorrect Quran, dua, Hadith, or calendar content?
Send the exact section, title, reference, verse, Hadith, dua, or date involved, and explain what appears incorrect. Include a screenshot only if it helps locate the issue.
How do I ask about privacy or permissions?
Use Support for privacy-related requests or questions about location, notifications, iCloud sync, or local data. For general privacy reading, the Privacy Policy explains the main data and permission areas.
Should I use Contact or Support?
Use Contact for general messages. Use Support when an app issue, privacy request, permission concern, content correction, or app behaviour needs a closer look.
Report an issue
Need help with something in RUKN?
Send the details through Contact or email support@rukn.one so we can understand what happened and respond properly.